All products sold by Techna NDT are guaranteed to be free of defects in materials and/or workmanship at time of shipment. Except for normal wear and tear or damage due to misuse or neglect, all products are covered by a One Year Warranty. Email us at firstname.lastname@example.org to be issued an RMA.
Techna NDT will honor claims for defective products if submitted within one year from the date of shipment, provided the product has not been improperly used, and is subject to our inspection. If it is determined that wear, damage, or corrosion is due to faulty materials or design, the item will be replaced at no charge. Techna NDT will cover the return costs by the most economical methods to the customer’s facilities.
All returns/refunds are subject to a 15% restocking fee. Any returns for credit must be have prior approval and must include the salespersons name on the packing slip. All returns are subject to a 15% restocking fee.
Do not return merchandise damaged during shipping until after your claim has been established. Acceptance at our facility of the shipment by the carrier is acknowledgment that the items received by them were in good condition and properly packaged. The carrier who delivers goods to your door is responsible for loss and damages. All claims for loss or damaged should be filed with the carrier making delivery to your door. We will gladly provide assistance on any claim issues you may have.
An item may be repairable should it wear out or become nonfunctional through normal use and is beyond the warranty period. Repaired items can save up to 15% when compared to purchasing new. We can also repair most items manufactured by other companies and at a substantial savings.